Shipping & Returns
Delivery Area
Kaivrex currently delivers to customers across the United Kingdom, subject to postcode and carrier availability.
Delivery to remote, offshore or restricted locations may take longer or may not be available. Any applicable delivery charges will be displayed at checkout before payment.
Order Processing
Orders are normally processed within 1-5 business day
Orders placed on weekends or UK public holidays will begin processing on the next available business day.
Once your order has been dispatched, you will receive a confirmation email with tracking information where available.
Estimated Delivery Times
Standard delivery normally takes approximately 6-10 business day after dispatch.
Delivery times are estimates and may be affected by:
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Carrier delays
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Public holidays
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Weather conditions
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Customs or import procedures
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Remote delivery locations
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Circumstances outside our reasonable control
Please confirm your supplier’s real average delivery time before publishing this section.
Order Tracking
When tracking is available, your dispatch confirmation email will contain a tracking number or link.
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Tracking information may take up to 48 hours to update after the carrier receives the parcel.
Changing Or Cancelling An Order
Please contact us as soon as possible if you need to change or cancel your order.
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We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.
Returs
You have 14 days from the date your order is delivered to inform us that you wish to cancel
your purchase.
After notifying us, you have a further 14 days to return the item.
Returned products should be:
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In their original condition
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Complete with all accessories
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Securely packaged
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Accompanied by proof of purchase
Customers may examine a product as they would in a physical shop. We may reduce a refund where an item has been used or handled beyond what is reasonably necessary to inspect it.
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For unwanted products, return delivery costs are normally the customer’s responsibility.Kaivrex will cover reasonable return costs when an item is faulty, damaged or incorrect.
Under UK distance-selling rules, customers generally have 14 days after delivery to cancel and another 14 days to return the product. Standard delivery costs must normally be refunded, while deductions may be allowed for excessive handling or damage.
Faulty, Damaged Or Incorrect Products
Please contact us as soon as possible if your product arrives damaged, faulty or different from what you ordered.
Include:
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Your order number
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A description of the problem
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Clear photographs or video
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Photographs of the packaging and shipping label
After reviewing the information, we may arrange a replacement, repair, refund or another appropriate solution.
Products that are faulty, not as described or unable to perform their stated purpose may qualify for a refund, repair or replacement under UK consumer law.
Refunds
RefundsOnce your return has been received and inspected, we will email you with the outcome.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Where legally required, refunds will be issued within 14 days of receiving the returned item or satisfactory evidence that it has been sent back.