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Kaivrex Help Center
Frequently asked questions
General
Please contact us as soon as possible if you need to change or cancel your order. We will do our best to help, but changes cannot be guaranteed once an order has been processed or dispatched.If your order has already been dispatched, you may still be able to return it in accordance with our Returns Policy.
You have 14 days from the day your order is delivered to tell us that you wish to cancel your purchase. After notifying us, you have a further 14 days to return the item.Products should be returned in their original condition and packaging where possible. Return delivery costs for unwanted items are the customer’s responsibility unless the item is faulty, damaged or incorrect.Refunds are processed after the returned item has been received and inspected. Your statutory rights are not affected.
Please contact us as soon as possible, ideally within 48 hours of delivery, and include:Your order numberClear photos or a video of the damagePhotos of the packaging and shipping label
We will review the information and arrange an appropriate replacement, refund or other solution. Reporting the issue after 48 hours does not affect your statutory consumer rights.
Need more help?
Contact our customer support team at support@kaivrex.store, and we will be happy to assist you.
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